We have designed the rails to be very easy to install. We provide you with step by step instructions you can follow to make the assembly process simple. The hardest thing to do is drill holes in your ceiling, if you or a family or friend can do this, you will be alright! An electrician can have this done in an hour.
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I’m not very handy – Can I install the lights myself?
What is your advice in terms of height above the table?
We recommend the height between 60 and 90cm between the table and the bottom of the lowest Archy. Our personal suggestion is around 65cm for a dining table, and around 80 - 90cm for a kitchen. This might seem low but it gives a very cozy feeling at the table and they do not disturb the view when you are sitting. After installation the heights are still adjustable!
How do I determine the distance between each pendant?
The length of the table is what determines the distance between the lights – this is critical to achieve great aesthetics.
We use a simple formula (length divided by # of pendants + 1) to tailor every order to the length of each client’s table.
Do you supply cables in 1 length and can we shorten that ourselves?
We supply the cords in approximately the right length, and then it is better if it is a little more than you need. Then you can indeed shorten them to adjust the height as you prefer. As soon as you place your order we will contact you to discuss the details.
We use Philips Hue lamps in our home – are the Archy lamps compatible?
YES! The E27 Hue bulbs fit very well in the medium Archy's and for the small ones we use GU10 hue lights.
We've done this many times and the Hue's light bulbs work great with the Archy lamps.
You custom made every order, but you also advertise that we can return within 100 days if we don't like the lamp. Is that still possible?
Yes, even with the holes custom drilled, you are completely free to return the set. All the materials can be used again.
But to be honest, we (almost) never get anything returned, so chances are that you will be very satisfied :) But again, know that returning is no problem and we will refund the amount immediately.
Is it possible to see your beautiful lamps in person somewhere before I order them?
In3 - Pay in 3, interest-free – How does it work?
Can't find an answer to your question?
Email us at firstname.lastname@example.org or fill the form below and we'll get in touch with you as soon as we can.